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Refund Policy

When a refund applies, and how long the process takes.

Last updated: 21 September 2026

1. Overview

We want you to be happy with our work. This Refund Policy explains when a refund is possible for services bought from Nexo Media India. It applies alongside our Terms & Conditions.

2. Refund eligibility

  • Before work starts: if you cancel before we have started any work on your order, you are eligible for a full refund minus any payment-gateway charges already deducted.
  • Work already started: if work has started (strategy created, content designed, ads set up, campaign running, growth activity begun), a refund is calculated pro-rata for the portion of work not yet delivered, at our discretion.
  • Service issue on our side: if we are unable to deliver an agreed deliverable due to our own error and cannot fix it within a reasonable time, you are entitled to a refund or credit for that specific deliverable.

3. Non-refundable items

  • Amounts already spent on third-party ad platforms (Meta Ads, Google Ads) on your behalf, since these are paid directly to the platform.
  • Work already fully delivered and approved by you.
  • Growth/engagement results that vary due to platform algorithm changes, your content, or factors outside our control — these are not treated as a service failure (see our results disclaimer in the Terms & Conditions).
  • Domain, hosting or third-party software/licence costs already purchased on your behalf.

4. Refund process & timeline

To request a refund, message us on WhatsApp or email with your order details and the reason. We will review the request and confirm the outcome, usually within 3–5 business days. Approved refunds are processed back to your original payment method within 7–10 business days, subject to your bank/payment provider's timelines.

5. Cancelling a subscription/package

Monthly or recurring packages can be cancelled any time before the next billing date to stop future renewal. Cancelling does not automatically refund the current billing period already in progress — see section 2 for how that is calculated.

6. Upgrades & downgrades

If you upgrade a package mid-cycle, we will adjust the difference for the remaining period. If you downgrade, the change applies from your next billing cycle; we do not refund the difference for the current cycle already in progress.

7. Chargebacks & disputes

Please contact us first so we can resolve any billing issue directly — this is usually faster than a bank dispute. Raising a chargeback without contacting us first may delay resolution and can result in suspension of ongoing services until the matter is settled.

8. Contact us

For refund requests or billing questions:

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